E-commerce support at 20,000 conversations a month
Triage, then an AI agent paid per resolved ticket. One price is unknown, so the total is a lower bound.
- Monthly bill, at least
- $11,286
- Cost per ticket resolved
- n/a
- Cost per ticket a person did not handle
- n/a
- Cost per $1 of value
- n/a
The total is a lower bound: a step in this stack has no known price, and an unknown price is never guessed.
Calculation
| Step | Price | In | Rate | Out | Cost | Share |
|---|---|---|---|---|---|---|
| Sample Support Triage Your own data, then conversation handled | Unknown | 20,000 | 100% | 20,000 | Unknown | n/a |
| Sample Support Agent Conversation handled, then ticket resolved | $0.99 per ticket resolved Estimate | 20,000 | 60% Study source pending | 11,400 | $11,286 | 100% |
Not in the total, because unknown. Sample Support Triage: platform fees. Sample Support Agent: platform fees.
Your own steps after that
| Step | Conversion | Volume | Cost per event |
|---|---|---|---|
| Ticket a person did not handle | 100% | 11,400 | n/a |
Value at the end of the funnel: $68,400 a month.
If things change
| Scenario | Monthly bill | Per outcome | Per $1 of value |
|---|---|---|---|
| As entered | at least $11,286 | n/a | n/a |
| Success rate down 20% | at least $7,223.04 | n/a | n/a |
| Volume ×3 | at least $33,858 | n/a | n/a |
| Minimum kicks in Volume falls to half of the minimum on "Sample Support Agent" | at least $49.50 | n/a | n/a |
Assumptions
- 5% of resolved tickets reopen. This vendor does not bill for them.
- A ticket handled by a person would cost $6. This is an illustrative number.